Northumbrian Water Limited
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Northumbrian Water Limited

At Northumbrian Water we live water . . . and we love our customers.

Who are Northumbrian Water Limited?

Four years ago, we started our journey to become the national leader in customer service – not just in the water industry or in Utilities but up there with companies like Amazon and Apple. It’s a hugely ambitious project and we need resourceful, proactive people with a strong customer focus, great communications skills and real emotional intelligence to help us get there.

We’re more than just a water company. It takes a wide range of skills and talents to maintain the flow of water to our 4.5 million customers across the UK. Our colleagues include front line customer service advisors, meter readers, team leaders, maintenance technicians and back office scientists, hydrologists, business analysts, marketers, graphic designers, lawyers, accountants, property experts, retail managers and engineers – to name just a few! So whether you’re just starting out on your career and are not sure what you want to do or are already an expert in your chosen area we’re bound to have an opportunity that’s just right for you.


Careers at Northumbrian Water

When it came to choosing a new employer, what inspired our Head of Customer Service, Kelly, to pick Northumbrian Water over other companies? It’s all about the people and customers – and being able to make a difference! I’m in a role where I’m given autonomy and freedom to really make a difference and I get real job satisfaction.

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All apprenticeships include elements of on-the-job and off-the-job training, leading to industry-recognised​ standards or qualifications.

Graduate programmes

As a graduate you will bring fresh thinking, new perspectives and enthusiasm to the energy and utilities sector. 


Energy and utilities industries are fundamental to the UK economy. To ensure they run smoothly, strong support functions are critical. 

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