Location: Perth PH1 3AQ Salary: £21,161 - £27,947 (Dependent on skills and experience) Permanent Contract | Full Time Hours with flexible working patterns available Our Role As the Facilities Helpdesk Operator/Administrator, you will be responsible for operating the helpdesk function within the SSE estate and providing support to our stakeholders. As a multi-functional role, it will involve assisting the help desk manager with the setting up of the new helpdesk functions and will require you to work on your own initiative as well as part of a team. You will be responsible for covering all areas of facilities activities including administration, auditing, maintenance scheduling, responding to stakeholder queries and problem resolution, coordinating contractors, reporting, booking meeting rooms, catering, hospitality and car park management. The role will involve travel on occasions and the need to visit local area cluster sites and perform the necessary admin tasks required. Your Skills and Experience We are looking for our newest team member to have excellent Customer Service skills which have been gained in a telephony environment. You will have strong communication skills and will be confident talking to a wide range of stakeholders both internal and external. Strong attention to detail and a high degree of accuracy will be paramount to your success. You must have excellent time management and organisational skills as well as strong knowledge of Microsoft office programmes – in particular Word, Excel and Powerpoint. You will be Flexible and hardworking with the ability to prioritise and manage your own workload and will enjoy working as part of a busy team that supports and encourages colleagues to succeed. Previous helpdesk/switchboard experience is not essential but would be advantageous as would familiarity with CAFM software or similar. Our Company We all have many different skills at SSE, this makes us stand out. We all take pride in a job well done and share the belief that an inclusive culture is key for success. Passionate about people and proud of our award-winning customer service, we go to great lengths to extend these values to our employees. This enables our diverse workforce the flexibility and opportunity of developing to their full potential. Above all our primary objective is to deliver safe outcomes for our people, our customers and the environment – if its not safe, we don't do it. Our Benefits With more than 22,000 employees working over 242 locations, we strive to be a great place to work for everyone. In addition to a competitive salary, you'll automatically be enrolled in into our Group Pension Plan and have the opportunity to join our Share plans. You'll enjoy a generous annual leave entitlement of 34 days (inclusive of public holidays), with the option to buy up to 10 extra days. Each employee is also entitled to one day paid volunteering, allowing you to dedicate your time, skills and expertise to your local community or a charitable cause as part of our “Be the Difference” scheme. For more information about this role, or to discuss any adjustments you require to submit your application please get in touch via sse. Next Steps Just click the Apply button to submit your application, it doesn't take long. Closing date for applications is: 24th July 2019 This vacancy is open to internal and external candidates. If you're internal, please notify your line manager before you submit your application. If youre successful, well conduct some pre-employment checks.