t: +44 (0) 0121 713 8255
e: hello@energyutilitiesjobs.co.uk

Angela

Other Stories

Angela's STORY

Escalations Case Manager
Morrison Utility Services

Other Stories

Angela's career journey has taken her in a number of directions, which has included being a bus driver. Two years ago an ongoing health issue with her legs, which affects her mobility, promoted a decision to start a new career with Morrison Utility Services.

What do you do and where do you do it? 

I am an Escalations Case Manager and I deal with complaints and queries from customers. I work for Morrison Utility Services, our team provides smart metering services to Thames Water across London.

 

Why is your role important? 

I deal with queries, complaints and claims. The quicker we answer the queries means there is less of a chance of a complaint and subsequently a claim. This then leads to the company saving money.

 

Which parts of the job do you enjoy most/ find most rewarding?

The most rewarding aspect of my role is helping our customers as quickly as possible which causes them less stress. I enjoy the problem solving that comes with all queries and complaints.

I had heard good things about Morrison Utility Services. I have now been with the company nearly two years and I’m so glad that I had the opportunity to become part of the team.

What path did you use to get to the position you hold today?

Before coming to Morrison Utility Services I was a bus driver. I thought it was time for a change of career because of the continued problems I was having with my legs and had heard good things about Morrison Utility Services. I have now been with the company nearly two years and I’m so glad that I had the opportunity to become part of the team.

 

What attracted you to join the energy and utilities sector?

I used to work in administration many years ago and I wanted to get back into the role. I had been away from this kind of role for 12 years and I thought that it would be difficult to go back as I hadn’t had any training for years. Morrison Utility Services believed in me and took the chance. I am really grateful for this opportunity and I think my progress in the role shows the belief in me is being repaid.

 

What Challenges have you faced and how has the company supported you in overcoming these in order to develop?

Morrison Utility Services has been great for me.  I have an allocated a parking space close to the front door to make my entry and exit to the building as pain free as possible. All the staff are great and very helpful; they show great empathy and consideration. A special evacuation chair has been purchased to ensure I have a quick exit from the building in the event of a fire as my office is on the first floor.

I feel I have everything I need to succeed in my role

What do you think of the career prospects? Have you had much training and development? How does the company support you?

I started in our call centre booking appointments for water meters to be installed. I went on to deal with the customers who pay for our services for instance meters which need to be moved from inside a building to outside and then progressed to helping the escalations team, handling more complex customer issues and complaints that cannot be easily resolved. After six months I joined the escalations team as an Escalations Case Manager.  

 

Would you recommend your job to a friend and why?

I think my answers speak for themselves but yes most definitely. Thank you all at Morrison Utility Services for making my working environment a safe and happy place.

Creating and developing a diverse and inclusive work environment is fundamental for the current and future success of our sector. Join the sector today and make a difference.

Other Stories

Mar's STORY

Mar

Read more

Aneta's STORY

Aneta

Read more

Andrea's STORY

Andrea

Read more

Jayne's STORY

Jayne

Read more

Suzanna's STORY

Suzanna

Read more

Mark's STORY

Mark

Read more

Ben's STORY

Ben

Read more

Mark's STORY

Mark

Read more

Myrtle's STORY

Myrtle

Read more

Hannah's STORY

Hannah

Read more

Keren's STORY

Keren

Read more

Tanisha's STORY

Tanisha

Read more

Sarah's STORY

Sarah

Read more

Sam's STORY

Sam

Read more

Mark's STORY

Mark

Read more

Jazz's STORY

Jazz

Read more

Jan's STORY

Jan

Read more

Jade's STORY

Jade

Read more

Iain's STORY

Iain

Read more

Curtis's STORY

Curtis

Read more

Svitlana's STORY

Svitlana

Read more

Josh's STORY

Josh

Read more

Alison's STORY

Alison

Read more

John's STORY

John

Read more

Nick's STORY

Nick

Read more

Susan's STORY

Susan

Read more

Jessica's STORY

Jessica

Read more

Aamer's STORY

Aamer

Read more

Mumtaz's STORY

Mumtaz

Read more

Emily's STORY

Emily

Read more

Tom's STORY

Tom

Read more

Alex's STORY

Alex

Read more

Stephie's STORY

Stephie

Read more

Sophie's STORY

Sophie

Read more

Shannon's STORY

Shannon

Read more

Ryan's STORY

Ryan

Read more

Lewis's STORY

Lewis

Read more

George's STORY

George

Read more

Ellie's STORY

Ellie

Read more

Conor's STORY

Conor

Read more

Andy's STORY

Andy

Read more

Alex's STORY

Alex

Read more

Josh's STORY

Josh

Read more

Noha's STORY

Noha

Read more

Pauline's STORY

Pauline

Read more

Keeley-Ann's STORY

Keeley-Ann

Read more

Willow's STORY

Willow

Read more

Omolara's STORY

Omolara

Read more

Dominic's STORY

Dominic

Read more

Naheeda's STORY

Naheeda

Read more

Tanya's STORY

Tanya

Read more

Eleanor's STORY

Eleanor

Read more

Laura's STORY

Laura

Read more

Sara's STORY

Sara

Read more

Liam's STORY

Liam

Read more

Jonathon's STORY

Jonathon

Read more

Zoe's STORY

Zoe

Read more

Safanah's STORY

Safanah

Read more

Ryeannie's STORY

Ryeannie

Read more

Matthew's STORY

Matthew

Read more

Emma's STORY

Emma

Read more

Conor's STORY

Conor

Read more

Becca's STORY

Becca

Read more

Nicole's STORY

Nicole

Read more

Alex's STORY

Alex

Read more

Kirsty's STORY

Kirsty

Read more

Deivydas's STORY

Deivydas

Read more

Jack's STORY

Jack

Read more

Brianika's STORY

Brianika

Read more

Molly's STORY

Molly

Read more

Lia's STORY

Lia

Read more

Matt's STORY

Matt

Read more

Annie's STORY

Annie

Read more

Cameron's STORY

Cameron

Read more

Archie's STORY

Archie

Read more

Anne's STORY

Anne

Read more

Hilary's STORY

Hilary

Read more

Paris's STORY

Paris

Read more

Tom's STORY

Tom

Read more

Jonathan's STORY

Jonathan

Read more

Joe's STORY

Joe

Read more

Niall's STORY

Niall

Read more

Jade's STORY

Jade

Read more

James's STORY

James

Read more