t: +44 (0) 0121 713 8255
e: hello@energyutilitiesjobs.co.uk

Jessica

Other Stories

Jessica's STORY

Customer Service Specialist
E.ON Energy UK

Other Stories

When Jessica first joined E.ON, she had never worked in an office before. She had concerns that her condition – Multiple Sclerosis (MS) – might have a negative impact on her work and prospects. However, her fears proved to be unfounded thanks to E.ON’s supportive approach.

What do you do and where do you do it?

I’m a Customer Service Specialist in the Data Share Team. I’ve been with E.ON for just over seven years now, it was my first proper job after university. I had graduated in 2011 and spent a year looking for work without success. Certain jobs – like working in a shop – were out of the question because of my condition. So I started looking for more of an office based role and E.ON was the first company to come along that was willing to provide me that opportunity.

I was initially based in the contact centre, but they could see it wasn’t quite right for me – so they offered me a role in credit operations which worked out to be a much better fit for my skill set. Since then I have gone on to work within a number of business areas and have recently started a new role working in the Data Share team.

 

How does E.ON support you?

E.On had belief in me during the interviews – and I’m happy to say they’ve believed in me ever since. They’ve been so supportive and understanding from day one and I have never felt the need to keep my illness a secret . For example, I started off working in the contact centre,but they could see it wasn’t quite right for me – so they offered me a role in credit operations which worked out to be a much better fit for my skill set. Since then I have gone onto work within a number of business areas at E.ON and have recently started a new role working in the Data Share team”

They’ve been supportive in other ways too. For example, by kitting out my computer with speech recognition software. This means I don’t have to worry about hand tremors or shakes disrupting my work. They’ve also been sympathetic when my condition had worsened. MS can flare up at any time and 2014 was a pretty bad year for me. I had to take quite a few days off, but they were very understanding. After consulting with me, they adjusted my rota to make life easier going forward. I now work a fixed shift pattern, and I find this routine and consistency has helped prevent further relapses.

E.ON believed in me during the interviews – and I’m happy to say they’ve believed in me ever since. They’ve been so supportive and understanding from day one and I have never felt the need to keep my illness a secret.

What Challenges have you faced and how has the company supported you in overcoming these in order to develop?

I am visually impaired and did some thorough research on assistive technologies that could support my role As a member of the call centre team. I use adapted software called JAWS (Job Access with Speech), a computer screen reader programme that allows sight impaired users to ‘read’ a screen through text-to-speech output. The company has taken every opportunity to ensure that I have everything I need to succeed in my role.

I’m grateful to E.ON because they haven’t just given me a job – they’ve given me a career.

What about training and development?

The company has also invested in my training and development and my team managers have always been on hand to help with my progression.. I’m grateful to E.ON because they haven’t just given me a job – they’ve given me a career.

Creating and developing a diverse and inclusive work environment is fundamental for the current and future success of our sector. Read more diversity and inclusion at E.ON

Other Stories

Mar's STORY

Mar

Read more

Aneta's STORY

Aneta

Read more

Andrea's STORY

Andrea

Read more

Jayne's STORY

Jayne

Read more

Suzanna's STORY

Suzanna

Read more

Mark's STORY

Mark

Read more

Ben's STORY

Ben

Read more

Mark's STORY

Mark

Read more

Myrtle's STORY

Myrtle

Read more

Hannah's STORY

Hannah

Read more

Keren's STORY

Keren

Read more

Tanisha's STORY

Tanisha

Read more

Sarah's STORY

Sarah

Read more

Sam's STORY

Sam

Read more

Mark's STORY

Mark

Read more

Jazz's STORY

Jazz

Read more

Jan's STORY

Jan

Read more

Jade's STORY

Jade

Read more

Iain's STORY

Iain

Read more

Curtis's STORY

Curtis

Read more

Svitlana's STORY

Svitlana

Read more

Josh's STORY

Josh

Read more

Alison's STORY

Alison

Read more

John's STORY

John

Read more

Nick's STORY

Nick

Read more

Susan's STORY

Susan

Read more

Aamer's STORY

Aamer

Read more

Angela's STORY

Angela

Read more

Mumtaz's STORY

Mumtaz

Read more

Emily's STORY

Emily

Read more

Tom's STORY

Tom

Read more

Alex's STORY

Alex

Read more

Stephie's STORY

Stephie

Read more

Sophie's STORY

Sophie

Read more

Shannon's STORY

Shannon

Read more

Ryan's STORY

Ryan

Read more

Lewis's STORY

Lewis

Read more

George's STORY

George

Read more

Ellie's STORY

Ellie

Read more

Conor's STORY

Conor

Read more

Andy's STORY

Andy

Read more

Alex's STORY

Alex

Read more

Josh's STORY

Josh

Read more

Noha's STORY

Noha

Read more

Pauline's STORY

Pauline

Read more

Keeley-Ann's STORY

Keeley-Ann

Read more

Willow's STORY

Willow

Read more

Omolara's STORY

Omolara

Read more

Dominic's STORY

Dominic

Read more

Naheeda's STORY

Naheeda

Read more

Tanya's STORY

Tanya

Read more

Eleanor's STORY

Eleanor

Read more

Laura's STORY

Laura

Read more

Sara's STORY

Sara

Read more

Liam's STORY

Liam

Read more

Jonathon's STORY

Jonathon

Read more

Zoe's STORY

Zoe

Read more

Safanah's STORY

Safanah

Read more

Ryeannie's STORY

Ryeannie

Read more

Matthew's STORY

Matthew

Read more

Emma's STORY

Emma

Read more

Conor's STORY

Conor

Read more

Becca's STORY

Becca

Read more

Nicole's STORY

Nicole

Read more

Alex's STORY

Alex

Read more

Kirsty's STORY

Kirsty

Read more

Deivydas's STORY

Deivydas

Read more

Jack's STORY

Jack

Read more

Brianika's STORY

Brianika

Read more

Molly's STORY

Molly

Read more

Lia's STORY

Lia

Read more

Matt's STORY

Matt

Read more

Annie's STORY

Annie

Read more

Cameron's STORY

Cameron

Read more

Archie's STORY

Archie

Read more

Anne's STORY

Anne

Read more

Hilary's STORY

Hilary

Read more

Paris's STORY

Paris

Read more

Tom's STORY

Tom

Read more

Jonathan's STORY

Jonathan

Read more

Joe's STORY

Joe

Read more

Niall's STORY

Niall

Read more

Jade's STORY

Jade

Read more

James's STORY

James

Read more