t: +44 (0) 0121 713 8255
e: hello@energyutilitiesjobs.co.uk

Iain

Other Stories

Iain's STORY

Operations Manager
British Gas

Other Stories

Iain was an apprentice when he joined the industry, 31 years later he is now an Operations Manager. Find out how after all these years, his skills and knowledge from his apprenticeship continue to help him and the perks of being an Operations Manager for British Gas in London.

What do you do?

I am an Operations Manager at British Gas, heading Central London’s patch of 140 home service engineers.

 

What’s significant about your role?

Among the many significant aspects to my role, I lead a unique team of five lamplighters who are responsible for lighting London’s 1,500 traditional gas lamps every evening. Yes, every evening! The gas lamps are protected by English Heritage and can be found in palaces, parks and historic sites. They definitely give London that special touch.

 

Tell us about your journey . . .

I was 17 when I began my apprenticeship in Glasgow. I developed my engineering skills and became a fully-qualified home service engineer three years later. Forward to 2000, I was selected to work in British Gas’ first ever technical helpdesk in Stockport and two years later became the manager of the team. The management experience really helped me with more senior positions – it’s been 31 years since I began my apprenticeship and now I’ve been in my current role since 2006.

For me, going down the apprenticeship route has always been the right decision. It is a unique opportunity to learn about a role, and a business, in a really immense way.

Was choosing the apprenticeship route the right decision?

For me, going down the apprenticeship route has always been the right decision. Although I was accepted at my local college and already had job offers, the British Gas apprenticeship scheme gave me better options. It is a unique opportunity to learn about a role, and a business, in a really immense way.

 

Apart from the skills you gained, were there any other things your apprenticeship taught you?

One of the first things my apprenticeship taught me was how to talk to people, which helped to improve my confidence and communication skills. As a service engineer you’re welcomed into customers’ houses and expected to fix things quickly, but you also need to know how to manage difficult situations. I definitely couldn’t have learnt both skills at the same time through a college course.

 

Apprenticeships are very close to your heart?

My career progression is due to the skills I learnt during my apprenticeship and I am now involved in recruiting new apprentices at British Gas. With the hands-on experience it offers and the earning potential from day one, I’d encourage people exploring a new career to consider it equally against the option of university.

 

I understand your job allows you to mingle with film makers?

Definitely one of the greater perks to my job. The gas lamps my team and I light every day are a major attraction for not only tourists but film makers too. I recently had the privilege to work as a consultant on the set of Mary Poppins 2, helping producers use the gas lamps to create the perfect setting. 

Other Stories

Mar's STORY

Mar

Read more

Aneta's STORY

Aneta

Read more

Andrea's STORY

Andrea

Read more

Jayne's STORY

Jayne

Read more

Suzanna's STORY

Suzanna

Read more

Mark's STORY

Mark

Read more

Ben's STORY

Ben

Read more

Mark's STORY

Mark

Read more

Myrtle's STORY

Myrtle

Read more

Hannah's STORY

Hannah

Read more

Keren's STORY

Keren

Read more

Tanisha's STORY

Tanisha

Read more

Sarah's STORY

Sarah

Read more

Sam's STORY

Sam

Read more

Mark's STORY

Mark

Read more

Jazz's STORY

Jazz

Read more

Jan's STORY

Jan

Read more

Jade's STORY

Jade

Read more

Curtis's STORY

Curtis

Read more

Svitlana's STORY

Svitlana

Read more

Josh's STORY

Josh

Read more

Alison's STORY

Alison

Read more

John's STORY

John

Read more

Nick's STORY

Nick

Read more

Susan's STORY

Susan

Read more

Jessica's STORY

Jessica

Read more

Aamer's STORY

Aamer

Read more

Angela's STORY

Angela

Read more

Mumtaz's STORY

Mumtaz

Read more

Emily's STORY

Emily

Read more

Tom's STORY

Tom

Read more

Alex's STORY

Alex

Read more

Stephie's STORY

Stephie

Read more

Sophie's STORY

Sophie

Read more

Shannon's STORY

Shannon

Read more

Ryan's STORY

Ryan

Read more

Lewis's STORY

Lewis

Read more

George's STORY

George

Read more

Ellie's STORY

Ellie

Read more

Conor's STORY

Conor

Read more

Andy's STORY

Andy

Read more

Alex's STORY

Alex

Read more

Josh's STORY

Josh

Read more

Noha's STORY

Noha

Read more

Pauline's STORY

Pauline

Read more

Keeley-Ann's STORY

Keeley-Ann

Read more

Willow's STORY

Willow

Read more

Omolara's STORY

Omolara

Read more

Dominic's STORY

Dominic

Read more

Naheeda's STORY

Naheeda

Read more

Tanya's STORY

Tanya

Read more

Eleanor's STORY

Eleanor

Read more

Laura's STORY

Laura

Read more

Sara's STORY

Sara

Read more

Liam's STORY

Liam

Read more

Jonathon's STORY

Jonathon

Read more

Zoe's STORY

Zoe

Read more

Safanah's STORY

Safanah

Read more

Ryeannie's STORY

Ryeannie

Read more

Matthew's STORY

Matthew

Read more

Emma's STORY

Emma

Read more

Conor's STORY

Conor

Read more

Becca's STORY

Becca

Read more

Nicole's STORY

Nicole

Read more

Alex's STORY

Alex

Read more

Kirsty's STORY

Kirsty

Read more

Deivydas's STORY

Deivydas

Read more

Jack's STORY

Jack

Read more

Brianika's STORY

Brianika

Read more

Molly's STORY

Molly

Read more

Lia's STORY

Lia

Read more

Matt's STORY

Matt

Read more

Annie's STORY

Annie

Read more

Cameron's STORY

Cameron

Read more

Archie's STORY

Archie

Read more

Anne's STORY

Anne

Read more

Hilary's STORY

Hilary

Read more

Paris's STORY

Paris

Read more

Tom's STORY

Tom

Read more

Jonathan's STORY

Jonathan

Read more

Joe's STORY

Joe

Read more

Niall's STORY

Niall

Read more

Jade's STORY

Jade

Read more

James's STORY

James

Read more