Mark

Mark's STORY

Head of Customer Operations, Cadent

Head of Customer Operations
Cadent

Mark was diagnosed as living with dyslexia and ADHD last year, or as he likes to call them his superpowers, which finally made everything fall into place.

What he brings to our party are extraordinary abilities to grasp an issue quickly, find the solution and keep incredibly calm while doing so. And, as a head of customer operations in our North West network, leading teams of hundreds of engineers, that’s exactly the skills we need.

Now, he’s helping us unlock similar talent and potential we know exists across our organisation, that may otherwise go unseen and underutilised.

Like us, Mark is keen to support the Cadent family overcome things that – rightly or wrongly – may be seen as obstacles to progressing their careers. He’s one of the founder members of a new community at Cadent, called ‘Thrive’, which aims to help everyone do just that, thrive.

Mark, 36, and from Chorley, was diagnosed as living with dyslexia and ADHD last year, which finally made everything fall into place. “I’ve always known I’m different, but it was only after I was supported by my manager last year to look into it further that the diagnosis was made.

“

The way I look at it, I’ve got superpowers. According to my diagnosis, my brain works 98 per cent faster than most other people and I know I can think quickly under pressure,” says Mark. “When dealing with an incident, when the fight or flight thinking kicks in, that’s when I thrive.

“

“My brain needs that buzz and it’s no good hiding that. I do lots of things – like mountain biking, trail running, and Iron Man challenges – to get the adrenalin I need, but I know I need to balance the risk and reward. Getting that diagnosis has helped me see that, and I want to help others work towards understanding it too.

“You have got to make a choice – do you want this to be a barrier, or do you want to see it as a strength. I chose to be open about it and I can stop hiding my struggles.

“I am in a lucky position, leading a big team, to support, even inspire, others to realise it’s not a disability but an ability. Sometimes, just a few simple adjustments could be the key to unlocking someone’s potential. “

On a recent Teams call attended by hundreds of colleagues, Mark shared how the ‘read aloud’ function in Microsoft applications has been an absolute revelation, enabling him to interact with email and other documents like never before. “I’ve since had so many engineers tell me that was really helpful to them. Such a small thing really, but it’s made a huge difference.”

“

“That’s why I’m happy to share my story. If it can inspire or help others, brilliant.”

“

Register to receive jobs alerts direct to your inbox or simply search for current vacancies.

Find your role now!

Mark

Mark's STORY

Mark was diagnosed as living with dyslexia and ADHD last year, or as he likes to call them his superpowers, which finally made everything fall into place.

Register to receive jobs alerts direct to your inbox or simply search for current vacancies.

Mar's STORY

Aneta's STORY

Andrea's STORY

Jayne's STORY

Suzanna's STORY

Ben's STORY

Mark's STORY

Myrtle's STORY

Hannah's STORY

Keren's STORY

Tanisha's STORY

Sarah's STORY

Sam's STORY

Mark's STORY

Jazz's STORY

Jan's STORY

Jade's STORY

Iain's STORY

Curtis's STORY

Svitlana's STORY

Josh's STORY

Alison's STORY

John's STORY

Nick's STORY

Susan's STORY

Jessica's STORY

Aamer's STORY

Angela's STORY

Mumtaz's STORY

Emily's STORY

Tom's STORY

Alex's STORY

Stephie's STORY

Sophie's STORY

Shannon's STORY

Ryan's STORY

Lewis's STORY

George's STORY

Ellie's STORY

Conor's STORY

Andy's STORY

Alex's STORY

Josh's STORY

Noha's STORY

Pauline's STORY

Keeley-Ann's STORY

Willow's STORY

Omolara's STORY

Dominic's STORY

Naheeda's STORY

Tanya's STORY

Eleanor's STORY

Laura's STORY

Sara's STORY

Liam's STORY

Jonathon's STORY

Zoe's STORY

Safanah's STORY

Ryeannie's STORY

Matthew's STORY

Emma's STORY

Conor's STORY

Becca's STORY

Nicole's STORY

Alex's STORY

Kirsty's STORY

Deivydas's STORY

Jack's STORY

Brianika's STORY

Molly's STORY

Lia's STORY

Matt's STORY

Annie's STORY

Cameron's STORY

Archie's STORY

Anne's STORY