t: +44 (0) 0121 713 8255
e: hello@energyutilitiesjobs.co.uk

Omolara

Other Stories

Omolara's STORY

Contact Centre Team Leader
Dŵr Cymru Welsh Water

Other Stories

Whilst at university, Omolara saw a future career in the not-for-profit/charity sector. When she realised that Welsh Water incorporated both customer care and environmental care with a not for profit ethos she knew she had to apply.

What do you do and where do you do it?

My graduate scheme is based in the Retail side of the business. This is where the majority of customer contact takes place; everything from applying for a water meter, to moving to a new house, to reporting a flood. 

 
I spent the first half of my graduate scheme in the Continuous Improvement Team of Retail, where my focus was working with our colleagues to improve processes and ways of working to ensure they are both customer friendly and innovative. My 12 months in the CI team helped solidify my skills in project management, stakeholder management and interpreting data. 

I’ve spent the second half of my graduate scheme developing my people management skills, whilst based in the Contact Centre. I am currently setting up a brand-new team who will be specialists in handling telephone complaints, which is a massive task, but one that I’m really excited for! 

 

Why did you apply for the Welsh Water graduate programme?

I previously worked in Southern Water and loved the balance that the water industry has between care for customers and care for the environment. However, whilst at university, I saw my future career in the not-for-profit/charity sector. When I realised that Welsh Water incorporated both customer care and environmental care with a not for profit ethos I knew I had to apply.  

What have you enjoyed most about the Welsh Water graduate programme?

I’ve mostly enjoyed the freedom that this graduate scheme brings; it really is what you make it. You have opportunities to visit other parts of the business, go out on site, visit customers at home, enrol in internal and/or external training. And the best part is how supportive everyone in the business is. If you have a goal or need, whether it be a particular training course or conference, your managers and mentors will always do what they can to support this. This means that no two days are the same. When people ask me what my job is I struggle to explain because it involves so much variety. One day I could be facilitating a workshop, the next day I could be holding a fundraising tombola or holding a litter pick! 

 

What would you say to anyone thinking about applying for the programme?

Firstly go for it! Second of all be ready to really take control of your future. The graduate scheme offers aspects that would help any individual progress, but you need to understand your own goals, strengths and weaknesses (or at least be willing to learn about them) to get the most out of it.  

Other Stories

Mar's STORY

Mar

Read more

Aneta's STORY

Aneta

Read more

Andrea's STORY

Andrea

Read more

Jayne's STORY

Jayne

Read more

Suzanna's STORY

Suzanna

Read more

Mark's STORY

Mark

Read more

Ben's STORY

Ben

Read more

Mark's STORY

Mark

Read more

Myrtle's STORY

Myrtle

Read more

Hannah's STORY

Hannah

Read more

Keren's STORY

Keren

Read more

Tanisha's STORY

Tanisha

Read more

Sarah's STORY

Sarah

Read more

Sam's STORY

Sam

Read more

Mark's STORY

Mark

Read more

Jazz's STORY

Jazz

Read more

Jan's STORY

Jan

Read more

Jade's STORY

Jade

Read more

Iain's STORY

Iain

Read more

Curtis's STORY

Curtis

Read more

Svitlana's STORY

Svitlana

Read more

Josh's STORY

Josh

Read more

Alison's STORY

Alison

Read more

John's STORY

John

Read more

Nick's STORY

Nick

Read more

Susan's STORY

Susan

Read more

Jessica's STORY

Jessica

Read more

Aamer's STORY

Aamer

Read more

Angela's STORY

Angela

Read more

Mumtaz's STORY

Mumtaz

Read more

Emily's STORY

Emily

Read more

Tom's STORY

Tom

Read more

Alex's STORY

Alex

Read more

Stephie's STORY

Stephie

Read more

Sophie's STORY

Sophie

Read more

Shannon's STORY

Shannon

Read more

Ryan's STORY

Ryan

Read more

Lewis's STORY

Lewis

Read more

George's STORY

George

Read more

Ellie's STORY

Ellie

Read more

Conor's STORY

Conor

Read more

Andy's STORY

Andy

Read more

Alex's STORY

Alex

Read more

Josh's STORY

Josh

Read more

Noha's STORY

Noha

Read more

Pauline's STORY

Pauline

Read more

Keeley-Ann's STORY

Keeley-Ann

Read more

Willow's STORY

Willow

Read more

Dominic's STORY

Dominic

Read more

Naheeda's STORY

Naheeda

Read more

Tanya's STORY

Tanya

Read more

Eleanor's STORY

Eleanor

Read more

Laura's STORY

Laura

Read more

Sara's STORY

Sara

Read more

Liam's STORY

Liam

Read more

Jonathon's STORY

Jonathon

Read more

Zoe's STORY

Zoe

Read more

Safanah's STORY

Safanah

Read more

Ryeannie's STORY

Ryeannie

Read more

Matthew's STORY

Matthew

Read more

Emma's STORY

Emma

Read more

Conor's STORY

Conor

Read more

Becca's STORY

Becca

Read more

Nicole's STORY

Nicole

Read more

Alex's STORY

Alex

Read more

Kirsty's STORY

Kirsty

Read more

Deivydas's STORY

Deivydas

Read more

Jack's STORY

Jack

Read more

Brianika's STORY

Brianika

Read more

Molly's STORY

Molly

Read more

Lia's STORY

Lia

Read more

Matt's STORY

Matt

Read more

Annie's STORY

Annie

Read more

Cameron's STORY

Cameron

Read more

Archie's STORY

Archie

Read more

Anne's STORY

Anne

Read more

Hilary's STORY

Hilary

Read more

Paris's STORY

Paris

Read more

Tom's STORY

Tom

Read more

Jonathan's STORY

Jonathan

Read more

Joe's STORY

Joe

Read more

Niall's STORY

Niall

Read more

Jade's STORY

Jade

Read more

James's STORY

James

Read more